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Orders getting Duplicated Discounts

Diogo Brito
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Hi All,

We have a solution using Dynamicweb Version 8.5.1.9 using multiple discounts (Custom Mande and Dynamicweb Standard) and sometimes, the orders will randomly get the same discount twice (solution is set to apply the maximum discount).

Another strange issue, is sometimes saving a discount wil cause other discounts to fail. We will need to "open and save" so they became available again. Curiously it has happened that two discounts fail at the same tiime, and saving one of them activated both.

Has any one had or seen any problems like these? Any feedback would be much apreciated.

Best Regards,

Diogo Brito


Replies

 
Jonas Krarup Dam
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Hi Diogo,

This is not something we have seen before.

If you need help, I have to ask you to create a case with our support departement, as we will have to get a copy of the site and the code, and have someone investigate.

Regards, Jonas

 

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