RE: Browser issues in CMS back end

Peter Leleulya

Posted on 17/02/2015 14:47:38

Hi there,

At the moment we are giving a course to content managers out of the whole of Europe.

These people will be managing the content for their Country in Dynamicweb.

These people brought their own laptops which may or may not have restrictions through their company administrator, they have different browsers, browser versions and different native culture settings.

We run into a lot of browser issues, for example about 5 persons can't see a long (rich) text editor. Another 4 people can't upload images.

Might that be caused by plug-ins used by the CMS system? With one of the users I switched to another browser and on first upload the browser asked for permission for something and after agreeing it worked. FireFox didn't ask anything and didn't work at all. (Don't know what it asked for, it was in hungarian)

If this might be the case, is there an overview of all dependencies Dynamicweb uses to properly work?
So we can add this browser setting advice to the manuals.

These issues make us look bad at the moment :(

Peter.

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Nicolai Høeg Pedersen

Posted on 17/02/2015 15:56:17

Hi Peter

There is a document stating the system requirements of browsers - find it in the documentaton download section. We support the "default settings". As you suggest companies can have different policies that can at sometimes conflict with Dynamicweb. Switching the browser to default setttings should work though.

With regards to the editor - I suspect you could be running the old editor and not the new provider based? We introduced the new one 2 years ago, and it usually supports all new major browsers. What version of Dynamicweb are you using? And what editor?

The upload feature depends on a flash component for doing multiple uploads. Flash is often shut down by browsers because of security issues with the installed version of flash. Upgrading flash usually solves that issue. Another solution can be to disable multi file upload in the solution relying solely on the browsers file dialog that usually works.

Be aware that browsers also change behavior as new versions arrive (and they do A LOT) and we change Dynamicweb accordingly. So if you have a Dynamicweb installation from 2013 and browsers from 2014 you can run into browser issues. In general, keeping your Dynamicweb installation up to date will help you not meet browser issues.

BR Nicolai

Peter Leleulya

Posted on 17/02/2015 16:19:16

Hi Nicolai,

Thanks for your quick response.

Regarding the rich text editor, it's the one an item type creates when selecting "Long text", so I don't think it's the "old" editor. The label is shown, but the editor doesn't appear.

I'm aware of all the possible settings and restrictions in all the different browsers and types, but wasn't aware of the document you pointed out. Thank you for that. I will download it and use it in our advance.

The DW version we use is Enterprise version 8.5.1.9 - Custom.

I must say that all the browser issues we experienced today were all new to us, but they happend to multiple users from different countries. And we didn't have an immediate solution for those people, so it unfortunately stalled the course and we didn't feel good about it.

See you next week!

Nicolai Høeg Pedersen

Posted on 17/02/2015 16:27:42

This post has been marked as an answer

Hi Peter

The item type will use either the 'old' editor or the new provider based editor, depending on your settings. See http://manual.dynamicweb-cms.com/Default.aspx?ID=7590

Your DW version is new, so that is not the issue. I think the editor is because you are using the old version and the upload because of the outdated flash versions....

Votes for this answer: 1

Bjarne Rosendal

Posted on 11/08/2015 08:54:08

Hi Nicolai

How do you disable multi file upload?
Is it the global setting "Modules\Filemanager\Upload\Format" that needs to be set to something specific?

/ Bjarne

Nicolai Høeg Pedersen

Posted on 11/08/2015 11:25:11

See manual: http://manual.dynamicweb-cms.com/Dynamicweb-On-line-Manual/Management-Center/Control-Panel/Modules/File-Manager.aspx

Bjarne Rosendal

Posted on 11/08/2015 11:31:31

Hi Nicolai

I must be blind, but I do not see any documentation in the linked manual page or on an actual solution of a checkbox to disable multifile uploads.

That's why I thought that maybe it was a global setting...

/ Bjarne

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RE: Browser issues in CMS back end

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