Currencyerror when logging in with product in cart

Dan Lundgren

Posted on 10/12/2014 16:36:33

Hi.

I get a strange error.
If im not logged in and add a product to my cart with currency SEK and then try to log in with a customer who has USD, i get the following error:

Any idea how to solve this?
We're using DW 8.5.1.0 for the solution.

Thanks in advance.

Best regards
Dan

Replies

Merethe Nielsen

Posted on 11/12/2014 08:34:18

Hi,

I can't reproduce this. I have tried on 8.5.1.0 as you can see on this video:
http://screencast.com/t/o1ozdl9X

I have also tried the latest hot fix (8.5.1.8) with no problems.

Do you have other steps to reproduce it compared to my steps in the video?

Kind regards,
Merethe

Dan Lundgren

Posted on 11/12/2014 08:38:07

Hi.

No, you did the steps that i did to get it.
Add product to cart with SEK, login as customer who has USD as currency.

Do you think upgrading to the latest hotfix might help?

Best regards
Dan

Merethe Nielsen

Posted on 12/12/2014 07:25:35

Hi,

We haven't fixed something special about this error as far as I know, but you can try and see if it helps.

If not, then we need a copy of the solution to investigate it.

Kind regards,
Merethe

Dan Lundgren

Posted on 12/01/2015 13:48:54

Hi.

I've tried upgrading to the latest version, but i still get the same error.

I dont get the problem in my local environment, which makes it even stranger, even though ive used the same applicationfolder.
It only occurs on the server.

Best regards
Dan

Nicolai Høeg Pedersen

Posted on 12/01/2015 13:55:37

Hi Dan

In MC/Ecommerce/Advanced configuration/Shopping cart - do you have "Recalculate a user's cart when the user logs in" in both local and server installation?

Also in the extranet group in the same settings screen, you have a "Do not replace existing cart when user logs in" - is it set?

Nicolai

Dan Lundgren

Posted on 12/01/2015 14:00:41

Hi!

I do not have any of those checkboxes checked in any of the installations.

Best regards
Dan

Dan Lundgren

Posted on 12/01/2015 15:55:51

Should those checkboxes be checked for it to work properly?

Is there something else besides this that i can try?

/Dan

Nicolai Høeg Pedersen

Posted on 12/01/2015 16:23:12

You could set the checkbox that will remove the cart on login.

I will have this bugged.

Dan Lundgren

Posted on 13/01/2015 09:51:38

Which checkbox do you mean?
The "Do not replace existing cart when user logs in"-checkbox?

Ive tried both of them set and not set, i still get the same errormessage.

Dan Lundgren

Posted on 13/01/2015 10:21:49

I can give you access to our server so you can debug the problem there, if possible?
How do i send the credentials in that case? Mail?

Nicolai Høeg Pedersen

Posted on 13/01/2015 11:23:43

Hi Dan

I'll have the service desk contact you. I've sent the problem for investigation with our QA so they can see if it can be reproduced and fixed.

BR Nicolai

Kristian Kirkholt

Posted on 13/01/2015 12:32:58

Hi Dan

We have created a case 109164 for you. Please notice information flow now on case.

Kind Regards
Dynamicweb Support

Kristian Kirkholt

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Currencyerror when logging in with product in cart

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