Paymentmethod Handelsbanken

Dan Lundgren

Posted on 16/10/2014 10:34:20

Hi.

We're using DIBS for our payment methods.
Both we and our customer has been told that there is support for "Handelsbanken Faktura"(Handelsbanken Invoice).
I tried adding a payment method with "Handelsbanken Finans" and added our DIBS credentials, but for some reason it doesnt work when we get to the payment window. For other paymentmethods, in this case VISA and Mastercard, it works fine with our DIBS credentials.

Am i using the right settings for using Handelsbanken Invoice?
Is there some other option in the payment methods that i should be using?

Thanks in advance.

Best regards
Dan

Replies

Merethe Nielsen

Posted on 17/10/2014 08:54:00

Hi,

Did you contact DIBS support so that the method is activated on your DIBS account?

Most of the DIBS cards/invoices needs to get activated by DIBS support on the specific DIBS accounts.

If you have contacted DIBS and the paytype is activated for the used account, and if you still get an error, then please write what error message you get when you are sent to the DIBS window.

Kind regards
Merethe

Merethe Nielsen

Posted on 17/10/2014 08:55:17

Contact DIBS support and give them your merchant number where Handelsbanken should be available:
http://www.dibspayment.com/customer_support

Dan Lundgren

Posted on 17/10/2014 10:08:54

Hi.

Its activated.
Ive attached a screenshot of the error.

Best regards
Dan

Merethe Nielsen

Posted on 20/10/2014 08:25:51

Hi,

I'll try to find out what the problem is.

Kind regards,
Merethe

Dan Lundgren

Posted on 21/10/2014 12:55:42

Hello.

Bumping this thread.
Is there a solution for this?
I tested it again, i still get an error.

Best regards
Dan

Merethe Nielsen

Posted on 21/10/2014 13:40:28

Hi,

I have contacted DIBS support and we are trying to find out why that message appear, but I get 1 question per day from them...
I'll write as soon I get an answer.

Kind regards,
Merethe

Merethe Nielsen

Posted on 22/10/2014 09:50:19

Hi,

I have found out that DIBS has changed the paytype parameter for "Handelsbanken Finans test". We now implement the new parameter in the DW software and it'll be released in an upcoming hot fix when it's implemented and tested. Bugged in 15955.

Kind regards,
Merethe

Dan Lundgren

Posted on 29/10/2014 09:35:51

Hi.

Do you have a date for when this hotfix will be released?

Best regards
Dan

Merethe Nielsen

Posted on 04/11/2014 14:17:41

Hi,

I'm sorry for the delayed answer.

The fix is in 8.5.1 (released the 28/10) and in 8.4.1.22 (released today).

Kind regards,
Merethe

Dan Lundgren

Posted on 04/11/2014 15:09:57

Hi.

No problem.

I upgraded the solution to 8.5.1 and tried using "Handelsbanken Faktura(Invoice)" again, but then i got another errormessage(see attached screendump).

Best regards
Dan