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Suddently AppPolls starts to crash

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Martin Nielsen
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Posted on 17/07/2014 14:42:16

Hi DW,

We have a site that suddently started crashing. In the eventlog i can see this error:

Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at #=qowIqAqP7TMnXmcp1s3HO6PSoGFnfpQv3OYQxjmBkMJ80Scq6a2rStxqSL5B5Kfkg+#=qoKzkCjdjOFApPXfnkvfZkQ==.#=qPIi2MLnP$qsoa0QKNNBaRUYwE6dIeeq5FVhnzLOUc_o=(IntPtr, System.String, IntPtr ByRef, Int32 ByRef, IntPtr ByRef, System.String ByRef)
   at #=qowIqAqP7TMnXmcp1s3HO6PSoGFnfpQv3OYQxjmBkMJ80Scq6a2rStxqSL5B5Kfkg+#=qoKzkCjdjOFApPXfnkvfZkQ==.#=qPIi2MLnP$qsoa0QKNNBaRUYwE6dIeeq5FVhnzLOUc_o=(IntPtr, System.String, IntPtr ByRef, Int32 ByRef, IntPtr ByRef, System.String ByRef)
   at #=qQnn6M1tArOzyZkvfg3jHseJlf2dQNOXW56i$GDD6BMz5GGyQoac6Twoullo1x5vJ.#=qGzCb8Tax2ua5QLbRospb8Q==(#=qowIqAqP7TMnXmcp1s3HO6PSoGFnfpQv3OYQxjmBkMJ80Scq6a2rStxqSL5B5Kfkg, System.String)
   at #=qiQ5P2KLhnfHebzT8Amh5lF5SDK9elx2cAOKf8K9U6oY=.#=qR33SYupSweOGVDuJZfCcyA==(System.String)
   at #=qF8ABeaAXG$eWV2OmpWa5Y70oT8vHP4V33ZoBkHlECQ4=.#=qDh8MdsI0Cnr5MZ2JtC3Vxw==(System.String)
   at WebSupergoo.ImageGlue6.Canvas.#=qIdgHQsPzxtq2KCuyngMwIQ==(Boolean)
   at WebSupergoo.ImageGlue6.Canvas.#=qnNvXDCb4Jz_15i9A5$drauL3bevtZp8aJ9GAnV$kJ1k=(Boolean)
   at WebSupergoo.ImageGlue6.Canvas.get_Image()
   at Dynamicweb.ImageHandling.Convert.Convert(Dynamicweb.ImageHandling.ConvertParameters)
   at Dynamicweb.Admin.ProcessImageHandler+AsyncProcessImageHandler.ConvertImage(Dynamicweb.ImageHandling.ConvertParameters)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

The AppPool crashes after this error, and the websites are unavailable.

Have you seen this error before and know if there is a remedy?

 

// Martin

 


Replies

 
Nicolai Høeg Pedersen
Posted on 17/07/2014 15:31:27
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This post has been marked as an answer

Have never seen this before!

Can see it is ImageGlue that is not native code that causes the problem. Reading the exception description might give you a hint:

http://msdn.microsoft.com/en-us/library/ms164911(v=vs.80).aspx

It could be missing memory on the server or changed permissions maybe?

What version is DW, .NET version for the custom build, IIS version?

Nicolai

Votes for this answer: 1
 
Martin Nielsen
Posted on 18/07/2014 08:44:26
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Hi Nicolai,

I spoke with DW support, and they suggested that i reuploaded ImageGlue DLLs, and this fixed the error.

There was probably somekind og mismatch betweens the expected version and the one on the solution. Probably due to upgrading/downgrading of the solution at some point.

 

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