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Email Marketing> Pre-header text is not displayed for preview email

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Ya Min Thu
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Posted on 27/04/2026 11:36:23

Dear Support,

In the email marketing feature of Dynamicweb Rapido version 9.14.8, the pre-header text is not displayed when sending a preview email. It only appears in actual campaign sends.

Could you please advise if there is a way to include the pre-header text in preview emails as well? Thank you.



Best regards,

Yamin


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 27/04/2026 11:46:33
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I think there is not such an option.

 
Ya Min Thu
Posted on 27/04/2026 12:47:00
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Hello Nicolai,

Thanks for your reply.

Since the preview email is meant to reflect the actual campaign email, it should ideally display the same content. Currently, one of our customers has requested that the pre-header text be visible in the preview email for validation purposes.

Is there any way to achieve this at the template level? Thank you.

Best regards,

Yamin

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 27/04/2026 13:30:27
Reply

Maybe.

This is how the preheader is inserted - just some markup in the beginning of the email:

 stringBuilder.Append("<span style=\"display: none !important; visibility: hidden; opacity: 0; color: transparent; height: 0; width: 0; mso-hide:all;\">");
        stringBuilder.Append(preHeaderText);
        stringBuilder.Append("</span>");

So you might be able to add that in the template.

 

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