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Cybersource Saved Cards

Cátia Torego
Reply

Hi,

I'm not able to save cards for cybersource anymore. The Cybersource configurations are currect and the certificate is valid. This worked before and the solution was upgraded recently.

 

 

In the order logs there are several messages that show that Cybersource returns a token, but i don't see the Create Card Successful message that used to follow that.

 

DW Version  9.9.7 

 


Replies

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi,

 

Can someone please take a look at this? It's preventing us from going live with Recurring Orders on a project, which is impacting their business.

 

BR
Nuno Aguiar

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi,

 

Can someone please look into this? We just need a confirmation and/or a bug number we can track and get back to the customer with some dates to set proper expectations.

 

The site is live and we're holding back publishing a subscription based feature because of this, which is preventing them from acting on that market-share, increasingly more important since last year.

 

Best Regards,

Nuno Aguiar

 
Dynamicweb Employee
Viktor Letavin
Reply

Hi,

Are you sure there is a logged-in user when the order is created, since according to order logs there are no frontend user, that is why token stored on order.

BR, Viktor.

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Reply

Hi,

the issue is reproduced on DW9.9.7 as well as on DW9.10.1, it's now bugged by DevOps Bug 1059 submitted. Thanks.

BR, Oleg QA

 
Cátia Torego
Reply

Hi Viktor,

Yes there is a logded in user when the order is created. 

Beste regards

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi Oleg,

 

It looks like this is done in Cybersource's package 2.0.3. We tried to upgrade in a 9.10.4 version, but we're still experiencing the same issue. Is it really solved?

 

BTW (separate issue), after upgrading that package, I can no longer even see it as an installed package but I can assure you it exists :) https://www.screencast.com/t/z0iHiJEoak

 

Nuno Aguiar

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Reply
Hi Nuno, You seem to have used Package Manager in old way to install the package version. It is not possible currently, the manager is broken and will be reintroduced on DW10. So, please use DW9.10.5 released today or put dll of the provider version into Bin directly. BR, Oleg QA
 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi Oleg,

 

Ok, we'll do that and try again, thanks.

 
Cátia Torego
Reply

Hi Oleg,

We followed your instructions and updated to 9.10.5, but we still experience the same problem. The cards just don't get saved. 

 

Beste regards

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Reply

Hi 

Here is proof taken with environment has base cart template for saving/using saved card during checkout on DW9.10.5. You can see cart can be saved and used for user user logged in frontend successfully.

BR, Oleg QA  

 
Cátia Torego
Reply

Hi Oleg,

For us it didn't work with the DW9.10.5 upgrade, we had the same settings since the begining (the ones above).We got it working now, but what finally fixed it for us was downgrading the Cybersource dll. 

BR

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi Oleg (and Catia)

 

I notice 1 (minor but likely important) thing, is the Window mode

  • You have it to "Redirect"
  • We had it to "Embed"

 

Can you still get it to work if you change the window mode?

 

Best Regards,

Nuno Aguiar

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

We can look at that.

But embed nowaday with modern browsers I can see numourous problems with....

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi Nicolai,

 

Yes, I know and understand. You're preaching to the choir wink

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Reply

Hi,

and here is proof with embedded window mode, I've used other test MC card - all right as well.

BR, Oleg QA

 
Nuno Aguiar Dynamicweb Employee
Nuno Aguiar
Reply

Hi Oleg,

 

Thank you for the diligence. We'll see what's wrong on our side and why we can't do that with the latest and fixed version.

 

Best Regards,

Nuno Aguiar

 

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