Developer forum

Can you show the userid column on the ecomorders table?

And are you sure the "usage per customer" was set to 1 before the actual orders were created?

Can you reproduce the issue during checkout?

And last - any integration moving orders back and forth?

Many questions - thanks for clarifying.

BR Nicolai

Hi Nicolai,

Thank you for the fantastic follow-up questions, and the quick response.

While we were able to reproduce the issue during checkout for the discount in question, I'm semi-convinced that it was just a wonky discount record. After further troubleshooting, we were able to confirm that the 'Usage per customer' functionality is working as expected on newly created discount records. Apologies for the waste of your time!

For the sake of documentation in case anyone else runs across this thread in the future for a similar issue:

And are you sure the "usage per customer" was set to 1 before the actual orders were created?

Unfortunately we did not have a way of confirming this for past orders, but we did confirm it in the reprodution of the issue.

And last - any integration moving orders back and forth?

Yes.

Hi Melissa

Thank you for the feedback - just to be sure - you now have it working as intended?

Thanks, Nicolai

Nicolai,

Yes, we have it working as intended with a new discount record.