We have a customer, where there was a firewall breakdown which resulted in emails not being send out. We would like to send resend the failed mails, but the following method did not work for us.
We have defined the mail sending through the Settings -> Ecommerce -> Orders -> Order flow. These emails are sent based on state changes, so we tried to set change state of and order and then change it back the original state, that would then re-trigger the flow.
The mail got send and with the correct subject header, but there was no content in the mail.
Our mail template used the default templates tags for orders like:
It looks like the email engine does not pickup the order data, when triggering the flow a second time.
Any suggestions on what to do, or maybe another way of retriggering the flow?
DW version: 9.7.4
Currently we can’t make an upgrade, since we experienced breaking changes in other 9.7.+ versions