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Related products are not showing when variants are displayed as products

Siv-Renate Hansen
Siv-Renate Hansen
Reply

In our product catalogue, product variants (of type color) is displayed as products, for example Jolly boots Yellow, Jolly boots blue.

However, when trying to display related boots for these products, nothing is displayed.

Is there a configuration I've missed?

A query parameter I haven't found?

 

Best wishes

/S


Replies

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Reply

Hello Siv-Renate,

Would you please provide additional information needed for reproducing (to avoid any misunderstandings):

1. Screenshots of your Ecommerce/Related products list (go to admin Ecommerce > Product catalog > shop > group > open your product > click "Related products" ribbon-button);

2. Screenshots of your website settings product page configuration (website settings PRODUCT CATALOG TAB > PRODUCT PAGE tab > DETAILS section Related products layout configuration and VARIANTS AS PRODUCT LIST section settings);

3. Screenshot of the result in frontend on product page.

(Or you can just record a video with all 3 positions mentioned above)

4. Please also specify which Rapido version you are currently using.

Thank you.

Best regards,

Olga | QA

 
Siv-Renate Hansen
Siv-Renate Hansen
Reply

1: https://www.screencast.com/t/C2KtVJTCUHt

2: https://www.screencast.com/t/XTgMPLnf (I don't think this setting is related to what I try to accomplish)

3) https://www.screencast.com/t/nhGslPZFTFg

4: 3.2

I think you also need this one:

https://www.screencast.com/t/RHDG2moww5G8

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Reply

Hello Siv-Renate,

Thank you very much for the additional information. Seems that it's not about "when variants are displayed as products" (it's not related with this setting), the issue reproduces in a language versions (in a master language works ok). I've created new TFS # 72965 for fixing it. Will be ready to the next hot-fix release.

Best regards,

Olga | QA

 
Siv-Renate Hansen
Siv-Renate Hansen
Reply

Thank you. Is this a Dynamicweb hotfix or one for Rapido? (and is there scheduled a release date for this?)

 
Jennifer Johansen Dynamicweb Employee
Jennifer Johansen
Reply

Hi Siv

When you want to have a language layer you also need to remember to activate the Relation group options. They are not automatically activated for a language layer. As seen on the image below they are dimmed. You open the option and save it, then it is activated.

  • You can do this in Settings/Ecommerce/ Product catalog/Relation groups.
  • Remember to build the entire index, if you have added some new related products.

 

2020-05-01_08-55-12.png 2020-05-01_08-55-54.png

 

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