Payment method did not show up till 2nd refresh

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Tan Pang Lin

Posted on 21/03/2019 05:09:03

Dear Sir

With reference to this video, https://www.useloom.com/share/577d84ea5522425e93801fd7b8ac2eec,

The set up is the bill to country is VN,

upon check out, the Payment method was not showed up.
First attempt to pay, hit the error and the screen refresh, the payment method then showed up.

May I know what setting did I miss out that the payment method did not showed up upon check out?

(Please ignore that the setup of payment method looks more like shipping method, this is done on purpose becuase we used shipping method for the purouse that it allowed us to filter based on user group)

Best Regards

Pang Lin

Thanks

Pang Lin

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Olga Shedko

Posted on 21/03/2019 07:52:30

Hello Pang Lin,

The problem is that you use country VN (Vietnam) in your User settings which doesn't exist in your Settings/Ecommerce/Internationalization/Countries list and there is no payment for this country, therefore Billing address country empty in cart (on the second try applying the upper default value from the list - Denmark - and payments are finding). Anyway, the bug exists in a logic, I 've created new TFS issue #62591 and assigned to our Project management for discussing/solving it. Will inform you about the results.

Thank you.

Best regards,

Olga | QA

Tan Pang Lin

Posted on 29/05/2019 10:21:41

Dear Olga

May I know is the bug released?

I tried to find from below URL and cannot find it

https://doc.dynamicweb.com/downloads/releases/bug-fixes/known-bugs

Regards

Pang Lin

Nicolai Pedersen

Posted on 29/05/2019 16:32:21

It has not been fixed nor released. You need to make your own workaround as this is probably not part of the Rapido hotfix next week.

Sorry about the inconvenience, Nicolai

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Payment method did not show up till 2nd refresh

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