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Email not totally shown in gmail on mobile

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Manon Eppink
Reply
Posted on 17/01/2019 13:45:55

Hi, 

I made an email page and send it with the marketing module. When you open it in Gmail on you phone then you can't see the entire mail. 

Below you can click on 'view entire message'. If you do that then it opens but half only 3/4th of the text and images are shown. On the right side half of the mail is cut of. See also my scrreenshot in the attachement. 

Is this a know issue and is there something we can do about this?

Hope to hear from you. 

BR, 

Manon Eppink

gmail_mobile.jpg

Replies

 
Nicolai Pedersen
Posted on 17/01/2019 14:16:40
Reply

Hi Mannon

Do you have link to the test page?

Thanks, Nicolai

 
Manon Eppink
Posted on 17/01/2019 14:44:11
Reply

Hi Nicolai, 

Yes I have two test pages: 

https://rapidodemo.azurewebsites.net/Default.aspx?ID=935&Purge=True

https://rapidodemo.azurewebsites.net/Default.aspx?ID=936&Purge=True 

BR, 

Manon

 
Manon Eppink
Posted on 28/01/2019 10:32:18
Reply

Hi Nicolai, 

Did you test this and do you know how this comes? Is this just gmail in combination with rapido templates? 

BR, 

Manon

 

 
Nicolai Pedersen
Posted on 28/01/2019 10:56:24
Reply

Hi Manon

No, not yet. I've send this to QA.

Sorry about the delay.

BR Nicolai

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Posted on 29/01/2019 06:16:09
Reply

Hello Manon,

I've created new tfs #60143 for this issue and assigned to responsible Developer. Will let you know the results (where it comes from + fixing info).

Thank you.

Best regards,

Olga | QA

 

 

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