Developer forum

Forum » Rapido » Confirmation mails after filling in a form

Confirmation mails after filling in a form

E-mail notifications
Gerard Kocks
Gerard Kocks
Reply
Posted on 14/06/2018 12:01:33

Hi,

On our website https://istwente.azurewebsites.net/ we have 3 forms:

- Contactform (https://istwente.azurewebsites.net/istwente/contact)
- Newsletter form (https://istwente.azurewebsites.net/istwente)
- Application form (https://istwente.azurewebsites.net/istwente/admissions/how-to-apply/application-form)

In all 3 forms I don't receive mail 1 in the screenshot.
At the application form I don't receive mail 2 in the screenshot, so perhaps I am doing something wrong here.

Not receiving mail 1 should be solved in 9.4.13 but it still seems not to work.
Can someone please help me with this?

Best regards
Gerard

Mails.png

Replies

 
Nicolai Pedersen
Posted on 14/06/2018 13:12:28
Reply

From the logfiles the mails are sent. See dump. It is definitely not a Dynamicweb issue.

I think it might be related to the SMTP server you use, spam filters or most likely missing configuration of "SPF" records related to these domains. It can be a problem setting the sender email to use "Get from email field". You should only do that for the reply to field.

It is somewaht technical - that is to prevent spam. So mailservers are using SPF records to verify if a given smtp server is allowed to send emails on behalf of a domain (@domain.com). So if one of your applicants, or your self, have spf records for your domain and send using a SMTP that is not verified using SPF, mails will get filtered.

So that is probably why mail 2 works - because it uses another sender email that does not have SPF records.

Anyways - it is a debugging task for someone who knows you SMTP setup...

BR Nicolai

Capture.PNG
 
Gerard Kocks
Gerard Kocks
Posted on 15/06/2018 08:51:15
Reply

Hello Nicolai,

Thanks for your reply, it will discuss it with Innovadis.

BR. Gerard

 

You must be logged in to post in the forum