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After Changing Order State, Email not sent

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Tin Ma Ma
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Posted on 03/01/2018 07:06:40

Hi ,

I created 4 order states (Processing, Shipped,Completed,Cancelled).
When I changed the order state "Processing", order processing email sent to the customer successfully.
When I changed the other order state "Shipped" and "Cancelled", order email sent to the customer successfully.

But I changed the order state "Completed", I got this error.

[1/3/2018 11:23:00 AM]: Send using Pickup Directory Service failed. Trying SMTP protocol.
[1/3/2018 11:23:03 AM]: Error: Mail not sent.
[1/3/2018 11:23:03 AM]: Error: No valid SMTP host found. Please specify a valid SMTP host in Control Panel. Errors: smtp.1and1.com: System.Net.Mail.SmtpException: Mailbox unavailable. The server response was: Requested action not taken: mailbox unavailable
   at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response)
   at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Dynamicweb.Mailing.EmailHandler.SendUsingSmptProtocol(SmtpClient sender, MailMessage mailMessage, Boolean logging, Boolean& isFirstError)

[1/3/2018 11:23:03 AM]: Error: The message was saved for reference. Filename is '089ed7f7-3451-40fb-ab90-fbc24eca85ea.eml'.

I am using the Rapido BETA 1 and Application(9.3.5)

Thanks
Tin Ma Ma

 

 

 

 

 

 


Replies

 
Nicolai Pedersen
Posted on 03/01/2018 08:44:24
Reply

Hi Tin

It seems like the specified SMTP server is not valid; smtp.1and1.com. You might want to check that you have not entered authentication for the SMTP or that they are valid. Some browsers (i.e. chrome) can add your login information automatically to those field causing this problem.

BR Nicolai

 
Tin Ma Ma
Posted on 03/01/2018 09:42:23
Reply

Hi Nicolai

All Order email is triggered except order complete email.
Can you please check the attached log file and advise me.

Thanks
Tin Ma Ma

 
Nicolai Pedersen
Posted on 03/01/2018 14:10:08
Reply

Well the logs says that "mailbox is unavailable" so my guess is that it is trying to send to an email that does not exist.

 

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