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Hi Annisa,
could you give more details about the issue? I need to look on the request and response xmls that are generating once the order is completed. You can find that in the LiveInegration log file that is located in the Files/System/Log/LiveIntegration folder (logging cheboxes need to be enabled in the Live integration settings)
What kind of a discount is not working: product or order discount? Fixed amount or a percentage disount?
BR, Dmitrij

Hi Dmitriy,

I've attached the log file as requested.

Regarding your questions:

• What kind of discount is not working? Order discount.
• Fixed amount or percentage discount? Both.

Let me know if you need any further details.

Thanks,

Annisa Ulfa

Hi Annisa,

you have wrong xml for the Order discount line int the request xml, it needs to be with this format, see the bold lines that are missed in your xml:
<item table="EcomOrderLines">
      <column columnName="OrderLineId">OL32855</column>
      <column columnName="OrderLineOrderId">ORDER-STA939</column>
      <column columnName="OrderLineParentLineId"></column>
      <column columnName="OrderLineProductId"></column>
      <column columnName="OrderLineProductVariantId"></column>
      <column columnName="OrderLineProductNumber"></column>
      <column columnName="OrderLineProductName">TestTon B2C</column>
      <column columnName="OrderLineProductIdentifier">..</column>
      <column columnName="OrderLineQuantity">1</column>
      <column columnName="OrderLineUnitId"></column>
      <column columnName="OrderLinePriceWithoutVat">-10</column>
      <column columnName="OrderLineUnitPriceWithoutVat">-10</column>
      <column columnName="NetPrice"></column>
      <column columnName="OrderLineType">1</column>
      <column columnName="OrderLineTypeName">Discount</column>
      <column columnName="OrderLineBom">False</column>
      <column columnName="OrderLineBomItemId"></column>
      <column columnName="OrderLineGiftCardCode"></column>
      <column columnName="OrderLineIsGiftCardDiscount" isCustomField="True">False</column>
      <column columnName="OrderLineFieldValues">&lt;OrderLineFieldValueCollection /&gt;</column>
      <column columnName="OrderLineDiscountId">16</column>
      <column columnName="OrderLineDiscountName">TestTon B2C</column>
      <column columnName="OrderLineCampaignName"></column>
      <column columnName="OrderLineDiscountType">Amount</column>
      <column columnName="OrderLineDiscountValue">10</column>
      <column columnName="NAVVariantCode"></column>
    </item>

In your xml you have an OrderLineType=3 which is a product discount but not an Order discount.

Similar question was answered here, so maybe it can also help.

BR, Dmitrij

Hi Dmitriy,

Got it! Thanks for the explanation. I appreciate the reference—I'll check it out and let you know if anything else comes up.

Thanks,

Annisa Ulfa