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CustomerNo empty in Order

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Stephen Anthony Jackson
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Posted on 14/12/2023 17:16:33

Hi. 

Sorry yet another one.

I have a user whose customer number is set, but it never makes it into an order.

Is this some kind of setting that has to be changed? Everything else is there in the xml.. name, phone, delivery address etc, but blank customer number

Cheers

 

/Steve


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Posted on 15/12/2023 11:14:07
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On the cart settings, you need to activate this setting:

 
Stephen Anthony Jackson
Posted on 15/12/2023 13:40:39
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Hei Nicolai.

Thanks! 

I tried this however, and its still blank. Is there any other setting that needs tweaking, or cache that needs flushing?

I set customernumber on both the user, and when that didnt work, also on the group level that the user is in.

No affect I am afraid.

Cheers

//Steve

 
Imar Spaanjaars Dynamicweb Employee
Imar Spaanjaars
Posted on 15/12/2023 14:26:12
Reply

Did you try creating a new cart using the cart command ?cartcmd=emptycart in the URL? 

Imar

 
Stephen Anthony Jackson
Posted on 15/12/2023 16:12:39
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It was an empty cart as I had sent an order, but I can try that command yes. ANd flush all the server side caches

 
Stephen Anthony Jackson
Posted on 18/12/2023 12:32:27
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Nothing happened there either. I sent a message to support, and received the response that customernumber is not part of the default swift templates for order flow, and that the column needs to be added in \Designs\Swift\eCom7\CartV2\Step\Shared\Helpers  

However, I cannot find the shared folder, and do not have enough experience with DynWeb to know where I should include this number.

Hoping someone can help me out.

 

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