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No data message in PIM queries

Adrian Ursu Dynamicweb Employee
Adrian Ursu
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Hi guys,

We see very often situation where PIm Queries display a "No data message".

Refreshing the page or clicking on the Search button a couple of times eventually solve the issue and the products are loaded. For the admins that are spending their entire day in these interfaces, it's very unproductive to have this behavior.

We have tracked the error to the following message:

System.ObjectDisposedException: Cannot access a closed file. at System.IO.__Error.FileNotOpen() at System.IO.BinaryReader.Read(Byte[] buffer, Int32 index, Int32 count) at Lucene.Net.Store.SimpleFSDirectory.SimpleFSIndexInput.ReadInternal(Byte[] b, Int32 offset, Int32 len) at Lucene.Net.Store.BufferedIndexInput.Refill() at Lucene.Net.Store.BufferedIndexInput.ReadByte() at Lucene.Net.Store.IndexInput.ReadVInt() at Lucene.Net.Index.TermBuffer.Read(IndexInput input, FieldInfos fieldInfos) at Lucene.Net.Index.SegmentTermEnum.Next() at Lucene.Net.Index.SegmentMergeInfo.Next() at Lucene.Net.Index.DirectoryReader.MultiTermEnum.Next() at Lucene.Net.Search.FilteredTermEnum.Next() at Lucene.Net.Search.WildcardQuery.GetEnum(IndexReader reader) at Lucene.Net.Search.MultiTermQuery.ConstantScoreAutoRewrite.Rewrite(IndexReader reader, MultiTermQuery query) at Lucene.Net.Search.WildcardQuery.Rewrite(IndexReader reader) at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) at Lucene.Net.Search.BooleanQuery.Rewrite(IndexReader reader) at Lucene.Net.Search.IndexSearcher.Rewrite(Query original) at Lucene.Net.Search.Query.Weight(Searcher searcher) at Lucene.Net.Search.Searcher.Search(Query query, Filter filter, Int32 n, Sort sort) at Dynamicweb.Indexing.Lucene.LuceneIndexProvider.SearchInternal(IQuery query, QuerySettings settings) at Dynamicweb.Indexing.Querying.QueryService.Query(IQuery query, QuerySettings settings)

I have searched around and I have found this very old post that unfortunately does not have a solution:https://stackoverflow.com/questions/5888653/lucene-net-objectdisposedexception-when-searching

Is there anybody else experiencing the same issue? In our case, we have multiple users very active on PIM lists and have a lot of Saves on the products.

We are running on DW 9.13.x.

 

Thank you,

Adrian

 


Replies

 
Søren Jensen Dynamicweb Employee
Søren Jensen
Reply

Hi Adrian,

We look into it, and created BUG #12989

/Søren

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Reply

Hi Adrian

We would need some more information for this investigation of #12989 

Could you please create a support ticket in care: care@dynamicweb.com 
We would like to know the URL of the site and if possible a way to reproduce the problem from here

Kind Regards
Dynamicweb Care Support
Kristian Kirkholt

 

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