Developer forum

Hi,

 

Can someone please take a look at this? It's preventing us from going live with Recurring Orders on a project, which is impacting their business.

 

BR
Nuno Aguiar

Hi,

 

Can someone please look into this? We just need a confirmation and/or a bug number we can track and get back to the customer with some dates to set proper expectations.

 

The site is live and we're holding back publishing a subscription based feature because of this, which is preventing them from acting on that market-share, increasingly more important since last year.

 

Best Regards,

Nuno Aguiar

Hi,

Are you sure there is a logged-in user when the order is created, since according to order logs there are no frontend user, that is why token stored on order.

BR, Viktor.

Hi,

the issue is reproduced on DW9.9.7 as well as on DW9.10.1, it's now bugged by DevOps Bug 1059 submitted. Thanks.

BR, Oleg QA

Hi Viktor,

Yes there is a logded in user when the order is created. 

Beste regards

Hi Oleg,

 

It looks like this is done in Cybersource's package 2.0.3. We tried to upgrade in a 9.10.4 version, but we're still experiencing the same issue. Is it really solved?

 

BTW (separate issue), after upgrading that package, I can no longer even see it as an installed package but I can assure you it exists :) https://www.screencast.com/t/z0iHiJEoak

 

Nuno Aguiar

Hi Nuno, You seem to have used Package Manager in old way to install the package version. It is not possible currently, the manager is broken and will be reintroduced on DW10. So, please use DW9.10.5 released today or put dll of the provider version into Bin directly. BR, Oleg QA

Hi Oleg,

 

Ok, we'll do that and try again, thanks.

Hi Oleg,

We followed your instructions and updated to 9.10.5, but we still experience the same problem. The cards just don't get saved. 

 

Beste regards

Hi 

Here is proof taken with environment has base cart template for saving/using saved card during checkout on DW9.10.5. You can see cart can be saved and used for user user logged in frontend successfully.

BR, Oleg QA  

Hi Oleg,

For us it didn't work with the DW9.10.5 upgrade, we had the same settings since the begining (the ones above).We got it working now, but what finally fixed it for us was downgrading the Cybersource dll. 

BR

Hi Oleg (and Catia)

 

I notice 1 (minor but likely important) thing, is the Window mode

• You have it to "Redirect"
• We had it to "Embed"

 

Can you still get it to work if you change the window mode?

 

Best Regards,

Nuno Aguiar

We can look at that.

But embed nowaday with modern browsers I can see numourous problems with....

Hi Nicolai,

 

Yes, I know and understand. You're preaching to the choir 

Hi,

and here is proof with embedded window mode, I've used other test MC card - all right as well.

BR, Oleg QA

Hi Oleg,

 

Thank you for the diligence. We'll see what's wrong on our side and why we can't do that with the latest and fixed version.

 

Best Regards,

Nuno Aguiar