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Error by filling in Form at the same time

Gerard Kocks
Gerard Kocks
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Hi Nicolai,

I have an issue that is quite urgent. For our customer Volandis we are running a telephone campaign.
This means about 12 people are calling customers and based on the input they fill in a form:

https://bouwinfra.volandis.nl/relatiegesprek

But when more call center colleagues are filling in the form at the same time they receive a 404 error (attached).
All callcenter colleagues are working in Firefox and have the same IP adress.

Do you have an explanation and a solution for this issue?
I was for example thinking of making a page for each colleague. That would help if the page causes the issue, but not if the form causes it.

I hope to hear from you soon, because the call center is complaining at us.

Best regards

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Nicolai Pedersen
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This post has been marked as an answer

Hi Gerard

It is a security measurement, that same IP cannot submit too many of the same form.

It can be changed in the security section, See https://doc.dynamicweb.com/documentation-9/platform/advanced-settings/web-and-http#3518

Change the "Submits by same IP" to 100000 or so.

BR Nicolai

 

Votes for this answer: 1
 
Nicole Busscher
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Hi Nicolai, thanks for your quick and clear answer!
Gerard is not available now so I have changed the settings and will check if this solves the problem (but I'm pretty sure it has :)). 

Kind regards,
Nicole

 

 

 
Gerard Kocks
Gerard Kocks
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Thanks for you fast support Nicolai!

BR. Gerard

 

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