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Import is not working

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Gerard Kocks
Gerard Kocks
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Posted on 09/07/2018 14:39:48

Hi,

The import in some of our Rapido solutions is nog working. If we want to import a file we receive notification that file has no UTF8 encoding (which they have), see attachement. 
If we go further and click on 'import' we receive the message attached. 

Can you please help us with this?

Best regards
Gerard

Error_import.png UTF8.png

Replies

 
Olga Shedko Dynamicweb Employee
Olga Shedko
Posted on 10/07/2018 09:41:35
Reply

Hello Gerard,

1. Seems that your import file is not in UTF-8 encoding in fact https://stackoverflow.com/questions/3710374/get-encoding-of-a-file-in-windows . And you should receive this yellow warning notification, it's a feature.

2. Hovewer, this notification should not prevent import, and import should go through successfully. So it will be handled within task 52569 and will be available in the next hot fix release.

Thank you.

Best regards,

Olga

 

 
Gerard Kocks
Gerard Kocks
Posted on 10/07/2018 12:11:40
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Thanks a lot Olga, we are looking forward to the fix.

BR. Gerard

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
Posted on 12/07/2018 15:55:31
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Hi Gerard

The #52569 Import problem are now fixed in version 9.4.16

You are able to find this build in the download section:

http://doc.dynamicweb.com/releases-and-downloads/releases

Please contact Dynamicweb Support if you need any additional help regarding this.

Kind Regards
Dynamicweb Support
Kristian Kirkholt

 
Dmitriy Benyuk Dynamicweb Employee
Dmitriy Benyuk
Posted on 13/07/2018 09:19:12
Reply

Hi Gerard,
for this stuff to work in the 9.4.16 you need to upload the attached xml files into the website Files folder:
/Files/System/Integration/Jobs/ModuleSpecificJobs/UserManagementModuleJobs/ImportJobs
That would be fixed in the next Rapido release.
Regards, Dmitrij
 

 

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