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Forum » Dynamicweb 9.0 Upgrade issues » Abandoned cart emails not being sent to logged in users (DW 9.8.6)

Abandoned cart emails not being sent to logged in users (DW 9.8.6)

Fabio Monte
Fabio Monte
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Hello

We run into issues with an abandoned cart email where we weren't receiving emails for logged in users although anonymous users did receive them.

With the settings in the image dump, more specifically having the "Require customer was logged in" uncheked, shouldn't contemplate for both types of users, anonymous and logged in?

Having the box checked wouldn't sent an email whatsoever.

Here's a screencast with a repro:

https://www.screencast.com/t/YWJ2HaaUyzS

AbandonedCartSettings.PNG

Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
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Can it be that the user does not have "allow email" set?

 
Fabio Monte Dynamicweb Employee
Fabio Monte
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Nicolai, the users we tested all have email permission set.

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
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Hi all,

The issue is reproduced on DW9.8.6 admin in fact. Per the options in image above, user should be mailed regardless his is logged or isn't (DW97 behaviour) as well as with options 1 or 3 checked for logged in user). It's now bugged by TFS 80241 has been created and will be fixed in upcoming release. Thanks.

BR, Oleg QA

 
Kristian Kirkholt Dynamicweb Employee
Kristian Kirkholt
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Hi Fabio

The problem TFS#80241 "Abandoned cart emails not being sent to logged in users" has now been fixed in Package "Ecommerce" version 1.8.69

You are able to find this update in the backend Package update section.

Also the correction are part of the 9.8.8 release 

You are able to find this build in the download section:

http://doc.dynamicweb.com/releases-and-downloads/releases

Please contact Dynamicweb Support if you need any additional help regarding this.

Kind Regards
Dynamicweb Support
Kristian Kirkholt

 
Fabio Monte Dynamicweb Employee
Fabio Monte
Reply

That's good to know and thanks for the update Kristian.

 

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