Developer forum

Forum » Ecommerce - Standard features » Loyalty point expiration

Loyalty point expiration

E-mail notifications
Aye Nyein Myat Dynamicweb Employee
Aye Nyein Myat
Reply
Posted on 13/05/2022 16:48:32

Dear All,

On our website, customer created loyalty point and rewarded rule. Loyalty point expire period on Ecommerce > Advance Configuration is also set 0 which loyalty point will not expire.
But whenever customer was rewarded points from the rule, all of those points expired immediately without spending it.
Could you please advise what would be the possible reason causing it and how to resolve?

Best Regards,
Nyein

 


Replies

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 16/05/2022 04:16:30
Reply

Hi,

The issue seems to be the same as one already risen in the topic (fixed on DW9.10.14 and up). I was not able to reproduce it on last DW9.13.6. Please, specify the case if still reproduced on the last version.

BR, Oleg QA

 
Aye Nyein Myat Dynamicweb Employee
Aye Nyein Myat
Posted on 16/05/2022 13:50:36
Reply

Hi Oleg,

Noted with Thanks. Our site is using 9.10.12. Could you please advise if there is any workaround to fix it on 9.10.12?

Best Regards,
Nyein

 
Oleg Rodionov Dynamicweb Employee
Oleg Rodionov
Posted on 17/05/2022 02:45:02
Reply

Hi Nyein,

the fix is in Dynamicweb.Scheduling.Providers.PointExpirationScheduledTaskAddI package v.3.0.1 and up. You can download the package version from nuget to extract (e.g. via '7-zip' arhivator etc.) appropriate dll and post it in your admin's bin folder. 

BR, Oleg QA

 

You must be logged in to post in the forum