Developer forum

Forum » CMS - Standard features » Marketing
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Hi All,

Can I check if there have a limitation on email marketing to send users per group?

When I select the smart search group that has email permission (included users over 200K), it shows only the user about 40K to send out even all users have email permission.  

Could you please suggest to me to send for all users over 200K from the marketing module?

Regards,

Naychi


Replies

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

Dynamicweb will remove users that does not comply with this

  • Active flag on the user has to be set
  • Email allowed flag on the user has to be set
  • The email address on the user has to be a valid format
  • If you have setup the recipient provider to use consents, consent for each user has to be given to the selected consent activities.

So check these things is in place.

Otherwise you can create a case with service desk so they can investigate.

BR Nicolai

 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Hi Nicolai,

Noted with thanks!

I want to see why we can not send to the users who are not activated yet. Do you have any documentation or any reference for it?

Appreciate for your spend time. Thanks!

Regards,

Naychi

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

A deactived user is deactivated and cannot be send to.

The rules above are not explicitly documented.

You can activate you use with the active flag and move them to a "not activated" group instead and manage permissions or what you need in that way.

BR Nicolai

 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Hi Nicolai,

Could you please share with me the calculation for the Rate of Opening, Click, Order, and unsubscribing on the highlights of Email Marketing?

Regards,

Naychi

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Thank you for the information. I will check it out.

Regards,

Naychi

 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Hi all,

I want to check why there is no data for mobile phone? 

We have opened the marketing email with mobile phone (1st time opened and also open recently with phone). But it looks like no data coming in.

Can I check if there is anything that we can find out of the data? 

Regards,

Naychi

 

 
Nicolai Pedersen Dynamicweb Employee
Nicolai Pedersen
Reply

It might be some outdated email client detection in Dynamicweb that does not detect your device correctly.

You might be able to find your open event in the NonBrowserSession table of the database - it has a [SessionUserAgentString] that we need to understand if that is the case.

BR Nicolai

 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

Hi Nicolai,

I believe that the mobile data is included in that database when I go check it. But I am still not getting the mobile data in the marketing HIGHLIGHTS

Anything else that we can check and fix it?

Regards,

Naychi

 
Nay Chi Phyo Dynamicweb Employee
Nay Chi Phyo
Reply

I was noticed that Gmail is not working when we open the marketing mail there. It was recorded as Desktop. The one we got the mobile data from the Mobile's Default email app. 

I want to make sure that ss the Marketing module doesn't support the Gmail provider?

Regards,

Naychi

 

You must be logged in to post in the forum