Introduction

An order is a request to purchase a product or service from a shop. Orders are created when a visitor adds products to the shopping cart and then completes the checkout process.

A cart is an order which has not been completed yet - either because it has been abandoned or because it is not yet ready to be checked out. Carts can be viewed in the carts list under Ecommerce > Carts.

Orders can be viewed in the order list under Ecommerce > Orders (Figure 1.1), from where it is processed and moved through an order flow. An order flow consists of a set of order states which correspond to a particular state in the order handling process, e.g. received, printed, packed, shipped, and completed.

Both carts and orders can be shown in frontend - and interacted with - via the Customer Center app.

Figure 1.1 An order list

The cart and order lists consist of three things:

• A list of the most recent carts/orders placed on the solution (1)
• A set of filters (2)
• A set of tools in the ribbon bar (3)

In the lists, carts are red and orders are black - the color is not related to the capture state but only to whether or not the order has successfully progressed through a checkout flow. On both lists, you can right-click the list columns and add or remove columns as you see fit. A clock-icon next to an orderID means that it was generated as part of a recurring order series.

The filter section (Figure 1.2) makes it easy to filter and search a list when you’re looking for a specific cart or order.

Figure 1.2 Order list filters

You can filter on:

• Date
• Order state/cart state – see Cart & Order Flows
• Capture state (orders only)
• Transfer state (orders only)

You can also search for a specific cart or order id, customer fields like Name, or even All fields – although this is slow on solutions with many orders.​

Filters are applied and reset from the ribbon bar (Figure 1.3).

Figure 1.3 Applying or resetting filters

These are the database tables relevant for Orders and related features: