Developer forum

Forum » PIM » PIM - Internal Server Error

PIM - Internal Server Error

Martin Grønbekk Moen
Martin Grønbekk Moen
Reply

Suddently we experience over the weekend to get an error saying "Internal Server Error" when trying to expand the PIM warehouse.
This has been working just fine, until today. As far as I know, no changes has been done.

Another strange thing is that we do not see the "Warehouses" setting under "Settings -> PIM".
I'm logged in as "Administrator" and we run DW 9.5.5.

Attached 3 screenshots.

ail-1.png ail-2.png ail-3.png

Replies

 
Lars Bruun
Lars Bruun
Reply

Hi..

Have seen this very same error now and then..

You have tried to recycle the IIS ?

Are you perhaps running the solution on AZURE with ISS & SQL on different servers ?

I have also suspected the DW license server to cause this, but i dont know enough about that part..

 
Martin Grønbekk Moen
Martin Grønbekk Moen
Reply

Thanks for replying.

Yes, it is running in Azure. The site is running as an Azure App Service, and the DB as an regular SQL Database.
We have tried to restart the App Service, but it did not help.

I also suspect that it is related to some license issue. Hopefully DW will make time to investigate it.

 
Steffen Kruse Hansen
Reply

Hi Martin,

I have looked at the exception, and it looks like it's a problem with the connection between DW and the database.

Is it only groups that doesn't show anything? What about AllProducts?

I'm pretty sure that the exception is not caused by a license-error, I can't say anything for sure about the missing 'Warehouses' node without having access to the solution.

Do you have a URL to where I can see the problem?

Best regards,

Steffen

 

 
Martin Grønbekk Moen
Martin Grønbekk Moen
Reply

Hi Steffen

The link is sent to Kristian through an support case, please ask him.
AllProducts are working fine, and ecommerce shop is working fine.

/Martin

 
Steffen Kruse Hansen
Reply

Hi Martin,

I have talked to support, and they will contact you, because we need a copy of your database to investigate this further

 

Best regards,

Steffen

 

You must be logged in to post in the forum