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Forum » Ecommerce - Standard features
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Orders tab showing wrong values
Hi, We are experiencing an odd behavior on the Orders section at backoffice. The column Integration Order ID was showing the correct values but when we changed the column order, it started to show wrong values: https://www.screencast.com/t/1nn6fwDtWy ...
Mario Santos
05/06/2019 19:58:07
Last post: 26/06/2019 13:03:25
Ecom Logging
We have a solution that does not have ecom logging disabled via the Solution Settings. It is not logging anything in the ecom logs. Is there another location where this can be disabled that I can check? https://www.screencast.com/t/qrYUEIyl6 ...
Terri Donahue
21/06/2019 16:19:36
Last post: 25/06/2019 19:39:45
Multiple carts for same user
Hi, If I check the EcomOrders table I can see that for a number of users there are multiple carts. We have the only the "Recalculate a user's cart when the user logs in" checked in the cart settings. What could be the scenarioes where a new cart is c ...
Aki Ruuskanen
25/06/2019 16:01:13
Last post: 25/06/2019 16:32:08
Confirmation email being sent from disabled Cart module
In my solution I have both One step checkout and Multi step checkout cart modules under the Cart page. One step checkout module is disabled, however I'm getting the email confirmations from the notification set up in One step checkout, instead of the ...
Mafalda Correa
25/06/2019 16:30:08
No replies yet
Column CustomerFavoriteProductAutoId used in code bit not in update scripts
We're running into SQL exceptions when using favorites lists indicating that the column CustomerFavoriteProductAutoId does not exist in table comCustomerFavoriteProducts. I found that column listed in Create_DefaultEmpty.sql when the table is created ...
Imar Spaanjaars
22/05/2019 08:28:26
Last post: 21/06/2019 17:08:52
Get all info on sales on a certain product
Hi We need a solution for a costumer who wants to get an overview on all info product sales, product by product. In other words, they want to be able to look up a product, and see who has bought the product and how many instances of the product is so ...
Hans Ravnsfjall
17/06/2019 15:28:20
Last post: 20/06/2019 11:12:54
Sitemap not shows groups in url
Hello, I have configurated our website to use sitemap.xml and with products. Url in sitemap.xml: https://example.com/products/intensa-vlak-60x60x4-cm-indigo-grey Expected: https://example.com/products/tegels/betonnen-tegels/betontegels/intensa-vlak-6 ...
Maik van Sark
15/03/2019 11:20:19
Last post: 20/06/2019 11:00:21
Facets with many options
Hi, In the facet-section of the repository settings, we get a warning with "Facets with many options can impact performance". This is of cource understandable, but given a large enough product catalogue, many options will occur, and we can only manip ...
Mikkel Ulstrup
18/06/2019 23:13:43
No replies yet
Back-in-Stock notifications - Doc is missing
Hello, The template example used on doc https://doc.dynamicweb.com/documentation-9/marketing/other/back-in-stock-notifications is broken and using tag Ecom:Product.NotificationRegistered that don't exist recording to https://doc.dynamicweb.com/templa ...
Kim Søjborg Pedersen
17/06/2019 17:26:48
No replies yet
Different VAT handling for customers
Hello, We need to handle VAT in relation to European legislation, where customers with a VAT number not should pay VAT. How do we set it up in Dynamicweb? Best regards, Anders ...
Anders Ebdrup
29/05/2019 14:24:05
Last post: 13/06/2019 14:00:20
Product Index fails
We are running 9.4.11 of Dynamicweb. Periodically, this error is generated when the product index runs. The product index runs every 15 minutes. Today, it has failed with this error 7 times. <?xml version="1.0" encoding="utf-8" standalone="yes"?&g ...
Terri Donahue
27/06/2018 21:59:35
Last post: 13/06/2019 08:29:30
Repository processing
Is there a way to forcibly stop a repository build from running? Both instances were started at the same time and niether will complete. https://www.screencast.com/t/JRwgrf5fbE ...
Terri Donahue
11/06/2019 17:54:39
Last post: 12/06/2019 15:29:59
Discount not working
Hi everybody We have a DW9.5.7. instalation with Rapido 2.1.1 and cannot get Discounts to work. We set order discount to 5 % and left everyting empty which menas that is should be applied to all products, but we do not see any discounts and also sinc ...
Ivan Marijanović
27/05/2019 13:58:36
Last post: 11/06/2019 12:20:16
Order Fields tags inconsistency
Hi, There seems to be a little bug on Order fields tags. I gave a different value for the System name and the Template tag, and noticed that the {OrderField}.Name tag uses the System name value instead of the Template tag value. Images below: Regards ...
Mafalda Correa
07/06/2019 17:51:49
Last post: 11/06/2019 11:08:36
Change RMA Types
I'm currently busy implementing RMA in a solution. At this moment I'm changing the standard RMA Details template to our specifications. The problem I'm running into now Is that the're 3 standard RMA types defined: - Return - Defective - Exchange Is I ...
Jop Reuvers
21/08/2012 11:37:44
Last post: 11/06/2019 11:06:22
Image file name change after upload due to first character is -
Dear Support I noted that proudct code "--AA--06JA-170", with product image "--AA--06JA-170.jpg" starting with --, after uploading, it become "-AA--06JA-170.jpg", one of the - was missing. May I know was this a bug? The customer whom using BANN as an ...
Tan Pang Lin
10/06/2019 10:42:01
No replies yet
Variant combination order does not match error
Hi, When trying to unfold variant combinations in the product list i get this error message: Variant combination order does not match. Expected order is VÆLG FARVE,VÆLG FASTHED,VÆLG TOPMADRASBETRÆK. Current order is VÆLG FASTHED,VÆLG FARVE,VÆLG TOPMA ...
Thomas Larsen
06/06/2019 13:31:18
Last post: 07/06/2019 15:33:47
Extremely slow startup when using product categories
Hi, While waiting more then 15 minutes now for the startup of our application I found time to make this post. We have a solution with products in product groups and product categories linked to those product groups. Somehow the first time we start ou ...
Hans Kloppenborg
06/06/2019 15:40:08
No replies yet
Google Analytics ecommerce tracking - double up
When a user re-visits the "thank-you-page", the order details are sent to Google Analytics once again. Making the revenue double up for the same order. Solution: 1) Make sure the customer can't get access to the "thank you page" again 2) Make sure th ...
Thue Nielsen
03/06/2019 09:41:54
Last post: 03/06/2019 13:48:21
Attempt to aritmatic with two prices of different currency: DKK and USD
Hi Ill keeps getting this aritmatic error. The error happens when a user login, and stays AFK for 20+ minutes and reloads the page, properly when the session expires. The user is set up with DKK in currency, the website is set up with DKK in currency ...
Mark Preisler
27/05/2019 15:00:50
Last post: 31/05/2019 14:56:59