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Shipping Method Name disappears after payment

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Mafalda Correa
Mafalda Correa
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Posted on 21/02/2019 13:34:10

Hi,

In the project I'm working on the customer doesn't select the Shipping Method instead this is preselected, but the Shipping Method Name and ID disappear after payment.

Shipping Method is selected and visible throughout the whole checkout process, up until Payment page, but after the payment is done, Shipping Method disappears from the database.

I've recorded a screencast to better show what is happening:

https://www.screencast.com/t/iQ5aIAZK

Note: I'm using Dynamicweb 9.4.15.

Mafalda Correa


Replies

 
Morten Bengtson Dynamicweb Employee
Morten Bengtson
Posted on 21/02/2019 14:33:28
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Hi Mafalda,

If you are using live integration then try to enable logging of request and response xml (Settings > Integration > Integration Framework Live).
Then go through the checkout process again. Take a look at the request and response xml files and see if the shipping name and id is lost between the request sent from DW and the response returned from the ERP.

Best regards,
Morten

 
Mafalda Correa
Mafalda Correa
Posted on 21/02/2019 14:42:34
Reply

Live Integration is off. When we allow the Step 2 (where customer chooses the shipping method), everything works fine, so the problem isn't from live integration.

https://www.screencast.com/t/O41oXma0Y

 
Nicolai Pedersen
Posted on 21/02/2019 15:32:30
Reply

You might want to check your step templates that they do contain the shippingmethod field the right way. If you submit an empty value on a step, it could remove it...

 
Mafalda Correa
Mafalda Correa
Posted on 27/02/2019 16:02:34
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I've checked the templates. The other steps are not submitting anything to the ShippingMethod. I believe that it's because we're never submitting anything that, after payment/checkout, Dynamicweb loses the "default shipping method" reference.

I've now worked around the issue by hardcoding/forcing the ShippingMethod in a hidden field in the first step, but this shouldn't be necessary when I only have one Shipping method which is default and is correctly read as such by DW throughout the whole process until the payment phase.

 

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