Customer experience center not cancelling recurring orders

Imar Spaanjaars

Posted on 20/09/2022 15:24:21

Hi there,

Is the Customer Experience Center supposed to be compatible with the Customer Center and is it able to replace it? One area where I run into differences is with recurring orders. I can display these orders just fine using the Customer Experience Center. It can also generate links to cancel a recurring order (using the DelRecurringOrderId parameter). However, clicking the Cancel link then does nothing.

As a workaround, I added a standard Customer Center app to the page and hid it. That app instance then picks up the request with DelRecurringOrderId and cancels the order correctly.

Is that how it's supposed to work? It feels kinda clumsy to me this way :-)

Thanks!

Imar

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Oleg Rodionov

Posted on 21/09/2022 02:43:00

Hi Imar,

CEC app still has very limited set of parameters-methods nowadays. The ability seems not to has been implemented yet. I've created new task 9358 to make it if approved. Sorry for inconvience. Refer to manual for details about the app if needs.

BR, Oleg QA

Imar Spaanjaars

Posted on 21/09/2022 12:39:49

Alright; thanks. I'll stick with my double-app approach for now then; the CEC app to render recurring orders using a ViewModel and the normal CC app to handle cancellations of the same orders.

Thanks!

Imar

Cátia Torego

Posted on 22/03/2023 18:48:07

Is there any news about this? I'm using the Customer Experience Center for the recurring orders and having the same issue with the cancel.

Nicolai Pedersen

Posted on 23/03/2023 16:10:12

It is still not possible - but you can use the new CCX and then have a version of the old CC module and use the delete command on that one. Either on the same page or on another page and then simply send the cancel event to that for now.

BR Nicolai

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Customer experience center not cancelling recurring orders

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