Customer Experience Center

The Customer Experience Center is a frontend app for rendering Ecommerce data related to a particular user in frontend – as such, it is a faster and more streamlined parallel to the older Customer Center app.

It is exclusively made for ViewModel templates, and currently the following types of data can be rendered:

• Carts
• Orders
• Quotes
• Ledger entries
• Recurring orders

To use the app, add it to a paragraph as per usual – and then use the app settings (Figure 1.1) to configure the behavior.

Figure 1.1 The app settings for the Customer Experience Center

Basically you must:

• Select an order type
• Select a way to retrieve orders:
  • User id – the unique id for the logged in user
  • Customer number – a standard user field which can have the same value across users, e.g. if several users are purchasers for the same company
  • Own orders and order made by users that current user can impersonate – what it says on the tin
• Configure the list settings:
  • Orders per page
  • Sort by field
  • Sort direction
• Select the templates used to render the module output:
  • List – this template is used to render the list of e.g. orders
  • Detail – this template is used to render e.g. order details when an item in a list is clicked. It is loaded when the url parameter OrderId is supplied with e.g. an order or cart id.
  • Email – not currently used

Please keep in mind that the Customer Experience Center has been developed exclusively for ViewModel templates, template tags are not supported.

As of Dynamicweb 9.10 you can search and filter the order lists using the query string parameters below.

FilterText will search these fields

"OrderID", "OrderIP", "OrderReferrer", "OrderTrackTraceNumber", "OrderCustomerNumber", "OrderCustomerCompany", "OrderCustomerName", "OrderCustomerSurname", "OrderCustomerAddress", "OrderCustomerAddress2", "OrderCustomerZip", "OrderCustomerCity", "OrderCustomerCountry", "OrderCustomerRegion", "OrderCustomerPhone", "OrderCustomerFax", "OrderCustomerEmail", "OrderCustomerCell", "OrderCustomerRefID", "OrderCustomerEAN", "OrderCustomerVatRegNumber", "OrderDeliveryCompany", "OrderDeliveryName", "OrderDeliverySurname", "OrderDeliveryAddress", "OrderDeliveryAddress2", "OrderDeliveryZip", "OrderDeliveryCity", "OrderDeliveryCountry", "OrderDeliveryRegion", "OrderDeliveryPhone", "OrderDeliveryFax", "OrderDeliveryEmail", "OrderDeliveryCell", "OrderComment", "OrderCustomerComment", "OrderCustomerAccessUserUserName", "OrderTransactionNumber", "OrderCustomerCountryCode", "OrderDeliveryCountryCode", "OrderIntegrationOrderID", "OrderShippingMethod", "OrderAxOrderID", "OrderPaymentMethod", "OrderGatewayResult", "OrderStepHistory", "OrderShippingMethodDescription", "OrderPaymentMethodDescription", "OrderGatewayPaymentStatus", "OrderGatewayTransactionProblems", "OrderCaptureInfo", "OrderRequisition", "OrderVoucherCode", "OrderCustomerInitials", "OrderCustomerPrefix", "OrderDeliveryInitials", "OrderDeliveryPrefix", "OrderCustomerTitle", "OrderCustomerFirstName", "OrderCustomerMiddleName", "OrderCustomerHouseNumber", "OrderDeliveryTitle", "OrderDeliveryFirstName", "OrderDeliveryMiddleName", "OrderDeliveryHouseNumber", "OrderShippingFeeRuleName", "OrderReturnOperations", "OrderCurrencyName", "OrderCurrencyCode", "OrderReference"

To make it possible for a user to accept a quote from the Customer Experience Center you can submit the following command:

• ?CustomerCenterCmd=AcceptQuote&QuoteId={QuoteId}